Shop Policies

UPDATED 12/01/20

***WE ARE RUNNING A GIFT CARD PROMOTION 11/23-12/23! ALL GIFT CARDS OF $100 OR MORE PURCHASED THROUGH EMAIL (just fill out the contact form) AND PAID THROUGH PAYPAL OR VENMO WILL RECIEVE AN EXTRA 20% ADDED TO THE CARD AND FREE SHIPPING!***

Please read the entire shop policy page before coming in for your appointment. Failure to do so may result in the loss of your appointment deposit if you show up unprepared.

General Information:

*EVERYONE needs a valid government issued photo ID to get pierced, including minors. NO exceptions.

*Appointments are only for one person at a time, so please do not bring anyone to your appointment with you! (unless you are a minor*, in which case bring only one parent-the parent signing for you).

*ABSOLUTELY EVERYTHING WILL REQUIRE AN APPOINTMENT FOR THE TIME BEING, including jewelry sales. Please call the shop anytime (***LEAVE A MESSAGE IF WE DON’T ANSWER***) or email us at BLACKDIAMONDCTHELP@GMAIL.COM to book an appointment (please put “appointment” in the subject line).

*Our current appointment hours are TUES-SAT 11am-7pm.

*All appointment deposits are non-refundable (you can cancel your appointment up to 24 hours beforehand). If you do not show up, are more than 5 minutes late, or show up without adequate ID*, your deposit will not be refunded. We are working on an extremely limited and tight schedule, so we must be strict about our policies. We appreciate your cooperation.

*see FAQs below for acceptable forms of ID.

***PLEASE DO NOT BOOK AN APPOINTMENT IF YOU HAVE SYMPTOMS/HAVE HAD SYMPTOMS IN THE LAST 10 DAYS OR IF YOU/SOMEONE YOU LIVE WITH IS WAITING ON COVID TEST RESULTS.

*** PLEASE DO NOT book an appointment if you’ve traveled AT ALL in the last 10 days. *** Current CT mandate is a 10 day quarantine after travel, OR a 7 day quarantine WITH a negative Covid test result (must bring test). *** DUE TO THIS CURRENT STATE MANDATE WE CANNOT ACCEPT ANY CLIENTS FROM OUTSIDE OF CT AT THIS TIME***. NO EXCEPTIONS.

If you are unable to wear a mask, please postpone your visit until they are no longer necessary. We will not be allowing anyone to enter without one. You can still contact us for curbside pickup or shipping of jewelry or saline.

Upon arrival for your appointment, you do not need to call the shop. We book all of our appointments to stagger arrival times (which is why it is SO important for you to show up on time- please see below for details). Just come to the door and our greeter Kat will be there to take your temperature/ask Covid-19 related intake questions, verify your appointment, and get you signed in for your piercing, or assist you with your curbside pickup (please see “curbside pickup for details).

Piercing and Insert Services:

*Everyone getting pierced, including minors, needs a government issued photo ID (see FAQs below for acceptable IDs). All forms of ID used will need to be photographed and uploaded to our private release form database.

*PLEASE BOOK AN APPOINTMENT TIME THAT ALLOWS YOU TO ARRIVE 15 MINUTES EARLY FOR PAPERWORK. You can book an appointment by calling the shop and leaving a message or emailing us at blackdiamondcthelp@gmail.com.

*If you are just coming in to have us remove a piece of jewelry, or downsize a post (no new jewelry), you DO NOT need to arrive early since there is no paperwork or browsing jewelry needed.

For the time being, there will be some limitations on services:

*We will NOT be offering piercings or jewelry changes that fall under the mask such as nostril, septum, or any oral piercings.  We do not feel it is safe at this time with CT Covid-19 numbers still rising. We will update this page with any and all policy changes.

*ALL services (piercing, inserts, removals) will be BY APPOINTMENT ONLY.  THIS MEANS WE CANNOT ACCEPT WALK INS. The appointment link at the top of the page has a “services” section which will allow you to read detailed descriptions of what services we can offer right now, as well as the piercing cost and the jewelry starting prices for each piercing. The piercing fee and jewelry cost are separate, no jewelry is included in our service fees. You can also add your information to the customer base. We are aware that the system says we are not booking online appointments. This is because we must be able to stagger arrivals, so we must book the appointments for you. See above for info on booking appointments.

*You CANNOT add extra services to your visit after the appointment is made. We book specific amounts of time for piercing appointments, and it will not allow extra time for other services not mentioned during your conversation with the appointment desk. If you decide you’d like more than what you booked for originally, please call the shop ASAP and we can check to see if we have enough time in the schedule to extend your appointment in order to accommodate a second piercing or a jewelry change.

*Appointments are only for one person at a time, so please do not bring anyone to your appointment with you, unless you are a minor*, in which case bring only one parent (the parent signing for you).

*MINORS please see FAQs below for acceptable forms of ID. YES YOU NEED ID TOO.

Jewelry Sales:

*Jewelry sales are also BY APPOINTMENT ONLY (see “curbside pickup” for other options). You do not need to arrive 15 minutes early for jewelry appointments, as there is no paperwork to fill out.

*We must adhere to social distancing recommendations, which require a mask at all times, so we cannot allow you to remove your mask in the shop for any period of time.

*You will not be permitted to hold the jewelry, or have it held up to your body, nose, or mouth. If you are coming in specifically to purchase nose or mouth jewelry we recommend taking multiple photos of your piercing from different angles with the tissue in it’s natural state (do not pull on your skin to “show the piercing” better- we need to see it how it naturally lies). Please email the photos to us at blackdiamondCThelp@gmail.com before booking so we can be sure we can figure out what you need first.

*If you need to be sized for jewelry, and it’s not a piercing that falls under the mask, then we ask that you book an insert appointment with one of our piercers instead of a jewelry selection appointment.

*Appointments are only for one person at a time, so please do not bring anyone to your appointment with you, unless you are a minor, then you can bring one parent. We CANNOT allow extra people to come in, so please, do not bring any other kids or family members to your appointment.

*The cost of your visit will be entirely determined by what you decide to purchase. We can also use this time to curate a new collection for you or put together a special order. Your appointment deposit will be deducted from your purchase or added to your order deposit.

*If you are unsure whether or not you’d like to purchase jewelry and are just looking to browse, please postpone your visit until we can accept walk-ins again. We have an extremely limited number of appointments available for the time being and must take non-refundable deposits.

Piercing troubleshooting/checkups:

*For the time being, we ask that anyone needing troubleshooting of a piercing or a piercing check up please email Georgina through our main shop email on the contact page. Include as much info and clear photos when possible. We must limit the amount of people in the shop, so for the time being, all checkups/troubleshooting will be done virtually, so please do not just show up to the shop.

Curbside Pickup:

*Curbside pickup is great if you just need a saline, or want to pick up a piece of jewelry. Please note, we can only do curbside pickup for jewelry if you know exactly what you need. If you need to be sized, or need to browse first, please book an insert appointment. For for piercings like nostrils that this isn’t an option at the moment, please email Georgina through the contact page for this and she will do her best to size help you.

*Pickup times are Tuesday-Saturday 11:30am to 6:30pm.

*All curbside pickup orders must be set up and confirmed before your arrival, and we cannot always offer same day pickup, so please send inquiries for the following day pickup. THERE IS NO SAME DAY CURBSIDE PICKUP AVAILABLE ON SATURDAYS.

Jewelry orders:

If your are looking for something new and/or custom for your healed piercing, we can set up a quote and/or special order through email! Just email Georgina the contact page.

FAQS

How old do you have to be to get pierced at Black Diamond?

We pierce ear lobes as young as 7 years old.

All other body piercings have a minimum age of 16 (including cartilage piercings) with parent/legal guardian, or 18 years old to sign for yourself.

All genital and nipple piercings, client MUST be 18 years old and sign for themselves.

Everyone must bring valid, government issued, photo ID if they’re getting a piercing.

What forms of ID can I use?

We can only accept state/government issued photo IDs such as;

*Passport

*Driver’s license

*DMV non-driver ID card

*Original copy of birth certificate WITH photo ID (such as school ID)

*For minors- BOTH parent and child MUST present ID. Minors under 16 may just bring their birth certificate along with their parent /legal guardian and their photo ID. If names do not match, or your child is adopted, then you must bring connecting paperwork (marriage/divorce/name change documents).

*IF YOU SHOW UP TO YOUR APPOINTMENT WITHOUT PROPER ID, YOUR DEPOSIT WILL NOT BE REFUNDED.

*ALL IDs MUST BE PRESENT, NO PHOTOCOPIES/PICTURES ETC

*All forms of ID used will need to be photographed for our electronic release form.

Please feel free to call/email and verify that what you have is going to work.

Can I get pierced with my own jewelry?

We do not pierce with jewelry from outside of the shop because we can’t guarantee the quality of it and that is a huge part of a successful heal. We only carry the best quality, implant grade body jewelry available in the industry from companies such as BVLA, Anatometal, Industrial Strength, LeRoi, Maya, Tawapa, and more. All of the jewelry we carries a lifetime guarantee on defects.

What if I just need to grab something quickly and don’t need to be shown jewelry?

For situations like this, we are offering curbside pickup during business hours. Please see “curbside pickup” above.

How long do I have to wait to go swimming?

Healing piercings should not be submerged in any kind of outside water (pools, lake, hot tubs, oceans) until you are through the full healing time (see your aftercare email for healing time of your piercing).

What can I expect from Black Diamond in the near future?

As you know, the world is going through some difficult times and it’s making it necessary to totally change the way business is done for just about everyone. We have been primarily a walk-in piercing establishment since we opened our doors in 2008, and unfortunately, for the foreseeable future, that will not be an option. I have no doubt there will be a learning curve for all of us, and that policies will change as the reopening phases go on, so please check this page frequently for updates. We need to be very strict about how many people are in the shop at one time, so will be operating by appointment only and will not allowing any extra people in the shop except the person who has the appointment. Please read the entire policy page BEFORE booking an appointment. 

Do I need an ID to get pierced?

YES. (please see FAQs above for acceptable IDs)

What if my parent is signing for me? Do I still need an ID?

YES. (please see FAQs above for acceptable IDs)

Is body jewelry returnable?

All sales of body jewelry are final and cannot be returned or exchanged. If you are having an issue with a piuece of jewelry purchased here, please contact Georgina through the contact page on this website.

Thanks you all for your patience and understanding during these stressful times. We look forward to seeing you soon!

Please check this page for updates and policy changes.