Shop Policies

UPDATED 7/11/20

WE ARE CURRENTLY OPEN FOR JEWELRY SALES AND SERVICES BY APPOINTMENT. ABSOLUTELY EVERYTHING, WILL REQUIRE AN APPOINTMENT FOR THE TIME BEING. PLEASE CALL THE SHOP ANYTIME (LEAVE A MESSAGE IF WE DON’T ANSWER) OR EMAIL US AT BLACKDIAMONDCTHELP@GMAIL.COM TO BOOK AN APPOINTMENT (please put “appointment” in the subject line). Our current shop hours are TUES-FRI 12pm-8pm and SAT 11am to 7pm.

*All deposits are non-refundable (you can cancel your appointment up to 24 hours beforehand). If you do not show, are more than 5 minutes late, or show up without proper ID, your deposit will not be refunded. We are working on an extremely limited and tight schedule, so we must be strict about our policies.

What can you expect from Black Diamond in the near future?

As you know, the world is going through some difficult times and it’s making it necessary to totally change the way business is done for just about everyone. We have been primarily a walk-in piercing establishment since we opened our doors in 2008, and unfortunately, for the foreseeable future, that will not be an option. I have no doubt there will be a learning curve for all of us, and that policies will change as the reopening phases go on, so please check this page frequently for updates. We need to be very strict about how many people are in the shop at one time, so will be operating by appointment only and will not allowing any extra people in the shop except the person who has the appointment. Please read the entire policy page BEFORE booking an appointment. 

PLEASE DO NOT BOOK AN APPOINTMENT IF YOU HAVE SYMPTOMS/HAVE HAD SYMPTOMS IN THE LAST 14 DAYS, OR HAVE BEEN AROUND SOMEONE ELSE WHO HAS HAD SYMPTOMS IN THE LAST 14 DAYS. We also ask that you do not come in if you’ve traveled across state lines or on a plane in the last 14 days.

Jewelry Sales

*We will be open for retail jewelry sales as of 6/11/20.

*Jewelry sales will be BY APPOINTMENT ONLY (see curbside pickup for other options).

*If you are unable to wear a mask, please postpone your visit until they are no longer necessary. We will not be allowing anyone to enter without one. You can still contact us for curbside pickup or shipping of jewelry or saline.

*We must adhere to social distancing recommendations, which require a mask at all times, so we cannot allow you to remove your mask in the shop for any period of time. You also will not be permitted to hold the jewelry directly to your body, nose, or mouth. If you are coming in specifically to purchase nose or mouth jewelry (or a private area that cannot be shown in a waiting room until we are allowed to use the procedure rooms), we recommend taking multiple photos of your piercing from different angles with the tissue in it’s natural state (do not pull on your skin to “show the piercing” better- we need to see it how it naturally lies). You can email the photos the day of your appointment to blackdiamondCThelp@gmail.com. Please put “jewelry” in the subject line. The photos will help us size your jewelry, and recommend sizes/styles for your piercing. We can also do a curbside pickup and email consultations (see curbside pickup).

*Appointments are only for one person at a time, so please do not bring anyone to your appointment with you, unless you are a minor, then you can bring one parent. We are not allowing children under 13 in the shop for now.  If you need to purchase something for your younger child, we recommend taking multiple photos of your child’s ear piercings (see above for specifics).

*The cost of your visit will be entirely determined by what you decide to purchase. We can also use this time to curate a new collection for you or put together a special order. Your appointment deposit will be deducted from your purchase or added to your order deposit.

*If you are unsure whether or not you’d like to purchase jewelry and are just looking to browse, please postpone your visit until we can accept walk-ins again. We have an extremely limited number of appointments available for the time being and must take non-refundable deposits.

Piercing troubleshooting/checkups

*We will have “virtual checkups” available during business hours. PLEASE DO NOT SHOW UP TO THE SHOP FOR THIS. Call the shop during business hours and we can set up a time that day for one of our piercers to contact you. We must limit the amount of people in the shop, so for the time being, all checkups/troubleshooting will be done virtually. We can contact you on your chosen platform-either a regular phone call, FaceTime, Zoom or Google Meet.

*During this appointment, we can troubleshoot a piercing problem with you, or just check in to see how your piercing is healing.

*There will be no charge for this service, but there will be an option to tip the piercer over venmo.

Piercing Services

*We are part of the phase 2 opening in CT, which begins June 17th.

*PLEASE BOOK AN APPOINTMENT TIME THAT ALLOWS YOU TO ARRIVE 15 MINUTES EARLY FOR JEWELRY SELECTION. You can book an appointment by calling the shop or emailing us at blackdiamondcthelp@gmail.com.

When we first start offering services, there will be some limitations:

*No piercings that are under a mask such as nostril, septum, or any oral piercings. THIS IS PART OF THE PHASE 2 CT REOPENING RESTRICTIONS.

*No young kid’s lobes- we are not piercing anyone’s lobes under 13 years old for the time being. We will keep you updated as things change.

*ALL services (piercing, inserts, removals) will be BY APPOINTMENT ONLY.  The appointment link at the has a link for you to read detailed descriptions of what services we can offer right now, as well as the piercing cost and the jewelry starting prices for each piercing. Please call the shop anytime and leave a message with your name, phone number, and what you are looking for, or email us with your contact information at blackdiamondcthelp@gmail.com

*Appointments are only for one person at a time, so please do not bring anyone to your appointment with you, unless you are a minor, in which case bring only one parent (the parent signing for you).

*We will only be booking piercing appointments through August 15th to allow for schedule changes as the reopening phases continue.

Curbside Pickup

*Curbside pickup is great if you just need a saline, or want to grab a piece of jewelry quickly and you do not need to browse or have anyone put the jewelry in for you (or for piercings like nostrils that this isn’t an option at the moment).

*Pickup times are Tues-Fri 12:30pm to 7:30pm and Saturday 11:30am to 6:30pm.

*All curbside pickup orders must be paid for in advance through PayPal or Venmo, and confirmed before your pickup.

*We do not take new curbside pickup orders on Saturdays, so any Tuesday pickups must be scheduled and paid for by the previous Friday at 8pm.

FAQS

How old do you have to be to get pierced at Black Diamond?

We pierce ear lobes as young as 7 years old (but post-COVID-19 we will be limiting lobes to age 13 and up for the time being).

All other body piercings have a minimum age of 16 (including cartilage piercings) with parent/legal guardian, or 18 years old to sign for yourself. All genital and nipple piercings, client MUST be 18 years old and sign for themselves.

What forms of ID can I use?

We can only accept state/government issued photo IDs such as;

*Passport

*Driver’s license

*DMV non-driver ID card

*Original copy of birth certificate WITH photo ID such as school ID

*For minors- BOTH parent and child MUST present ID. Minors under 16 may just bring their birth certificate along with their parent /legal guardian and their photo ID. If names do not match, or your child is adopted, then you must bring connection paperwork.

*IF YOU SHOW UP TO YOUR APPOINTMENT WITHOUT PROPER ID, YOUR DEPOSIT WILL NOT BE REFUNDED.

Please feel free to call/email and verify that what you have is going to work.

Can I get pierced with my own jewelry?

We do not pierce with jewelry from outside of the shop because we can’t guarantee the quality of it and that is a huge part of a successful heal. We only carry the best quality, implant grade body jewelry available in the industry from companies such as BVLA, Anatometal, Industrial Strength, LeRoi, Maya, Tawapa, and more. All of the jewelry we carries a lifetime guarantee on defects.

What if I just need to grab something quickly and don’t need to be shown jewelry?

For situations like this, we are offering curbside pickup during business hours. Please see “curbside pickup” above.

How long do I have to wait to go swimming?

Healing piercings should not be submerged in any kind of outside water (pools, lake, hot tubs, oceans) until you are through the full healing time (see your aftercare email for healing time of your piercing).

Thanks you all for your patience and understanding during these stressful times. We look forward to seeing you soon!

Please check this page for updates and policy changes and the reopening phases continue.