Shop Policies

UPDATED 9/24/20

Please read the entire shop policy page before booking an appointment.

*EVERYONE needs a valid government issued photo ID to get pierced, including minors. NO exceptions.

*Appointments are only for one person at a time, so please do not bring anyone to your appointment with you! (unless you are a minor*, in which case bring only one parent-the parent signing for you).

*ABSOLUTELY EVERYTHING WILL REQUIRE AN APPOINTMENT FOR THE TIME BEING, including jewelry sales. Please call the shop anytime (***LEAVE A MESSAGE IF WE DON’T ANSWER***) or email us at BLACKDIAMONDCTHELP@GMAIL.COM to book an appointment (please put “appointment” in the subject line).

*Our current appointment hours are TUES-FRI 12pm-8pm and SAT 11am to 7pm. We will be changing our hours to TUES-SAT 11am-7pm as of October 1st. 2020.

*All appointment deposits are non-refundable (you can cancel your appointment up to 24 hours beforehand). If you do not show up, are more than 5 minutes late, or show up without adequate ID*, your deposit will not be refunded. We are working on an extremely limited and tight schedule, so we must be strict about our policies. We appreciate your cooperation.

*see FAQs below for acceptable forms of ID.

PLEASE DO NOT BOOK AN APPOINTMENT IF YOU HAVE SYMPTOMS/HAVE HAD SYMPTOMS IN THE LAST 14 DAYS, OR HAVE BEEN AROUND SOMEONE ELSE WHO HAS HAD SYMPTOMS IN THE LAST 14 DAYS. DO NOT book an appointment if you’ve traveled to any quarantine-mandatory (in the red) states or been on a plane in the last 14 days. *** Current CT mandate is a 14 day quarantine after travel to hot spots, OR a negative Covid test result (must bring test).***

If you are unable to wear a mask, please postpone your visit until they are no longer necessary. We will not be allowing anyone to enter without one. You can still contact us for curbside pickup or shipping of jewelry or saline.

Piercing Services

*Everyone getting pierced, including minors, need a government issued photo ID (see FAQs below).

*PLEASE BOOK AN APPOINTMENT TIME THAT ALLOWS YOU TO ARRIVE 15 MINUTES EARLY FOR JEWELRY SELECTION AND PAPERWORK. You can book an appointment by calling the shop and leaving a message or emailing us at blackdiamondcthelp@gmail.com.

For the time being, there will be some limitations on services:

*We will NOT be offering piercings or jewelry changes that fall under the mask such as nostril, septum, or any oral piercings. THIS IS PART OF THE PHASE 2 CT REOPENING RESTRICTIONS. We have no idea when this will change but we will update this page with any and all policy changes.

*For the time being, we will NOT be offering  young kid’s lobes. No one under the age of 13 will be permitted in the shop. We will keep you updated as things change.

*ALL services (piercing, inserts, removals) will be BY APPOINTMENT ONLY.  The appointment link at the top of the page has a “services” section which will allow you to read detailed descriptions of what services we can offer right now, as well as the piercing cost and the jewelry starting prices for each piercing. The piercing fee and jewelry cost are separate, no jewelry is included in our service fees.

*We will be adding a $5 PPE fee to all services starting 10/1/20 to help us offset of the constantly rising cost of PPE.

*Appointments are only for one person at a time, so please do not bring anyone to your appointment with you, unless you are a minor*, in which case bring only one parent (the parent signing for you).

*MINORS please see FAQs below for acceptable forms of ID. YES YOU NEED ID TOO.

Jewelry Sales

*Jewelry sales are also BY APPOINTMENT ONLY (see curbside pickup for other options).

*We must adhere to social distancing recommendations, which require a mask at all times, so we cannot allow you to remove your mask in the shop for any period of time. You also will not be permitted to hold the jewelry directly to your body, nose, or mouth. If you are coming in specifically to purchase nose or mouth jewelry we recommend taking multiple photos of your piercing from different angles with the tissue in it’s natural state (do not pull on your skin to “show the piercing” better- we need to see it how it naturally lies). You can email the photos to us at blackdiamondCThelp@gmail.com.  Please put “jewelry” in the subject line. The photos will help us size your jewelry, and recommend sizes/styles for your piercing. We can also do a curbside pickup and email consultations (see curbside pickup).

*Appointments are only for one person at a time, so please do not bring anyone to your appointment with you, unless you are a minor, then you can bring one parent. We are not allowing children under 13 in the shop for now.  If you need to purchase something for your younger child, we recommend taking multiple photos of your child’s ear piercings (see above for specifics).

*The cost of your visit will be entirely determined by what you decide to purchase. We can also use this time to curate a new collection for you or put together a special order. Your appointment deposit will be deducted from your purchase or added to your order deposit.

*If you are unsure whether or not you’d like to purchase jewelry and are just looking to browse, please postpone your visit until we can accept walk-ins again. We have an extremely limited number of appointments available for the time being and must take non-refundable deposits.

Piercing troubleshooting/checkups

*For the time being, we ask that anyone needing troubleshooting of a piercing or a piercing check up please email Georgina through our main shop email on the contact page. Include as much info and clear photos when possible. We must limit the amount of people in the shop, so for the time being, all checkups/troubleshooting will be done virtually, so please do not just show up to the shop.

Curbside Pickup

*Curbside pickup is great if you just need a saline, or want to grab a piece of jewelry quickly and you do not need to browse or have anyone put the jewelry in for you (or for piercings like nostrils that this isn’t an option at the moment). Please email Georgina through the contact page for this.

*Pickup times are Tues-Fri 12:30pm to 7:30pm and Saturday 11:30am to 6:30pm.

*All curbside pickup orders must be set up and confirmed before your arrival, and we cannot always offer same day pickup, so please send inquiries for the following day pickup. THERE IS NO SAME DAY CURBSIDE PICKUP AVAILABLE ON SATURDAYS.

*We do not take new curbside pickup orders on Saturdays, so any Tuesday pickups must be scheduled and paid for by the previous Friday at 8pm.

Jewelry orders

If your are looking for something new and/or custom for your healed piercing, we can set up a quote and/or special order through email! Just email Georgina the contact page.

FAQS

How old do you have to be to get pierced at Black Diamond?

We pierce ear lobes as young as 7 years old (but post-COVID-19 we will be limiting lobes to age 13 and up for the time being).

All other body piercings have a minimum age of 16 (including cartilage piercings) with parent/legal guardian, or 18 years old to sign for yourself.

All genital and nipple piercings, client MUST be 18 years old and sign for themselves.

Everyone must bring valid, government issued, photo ID if they’re getting a piercing.

What forms of ID can I use?

We can only accept state/government issued photo IDs such as;

*Passport

*Driver’s license

*DMV non-driver ID card

*Original copy of birth certificate WITH photo ID such as school ID

*For minors- BOTH parent and child MUST present ID. Minors under 16 may just bring their birth certificate along with their parent /legal guardian and their photo ID. If names do not match, or your child is adopted, then you must bring connection paperwork.

*IF YOU SHOW UP TO YOUR APPOINTMENT WITHOUT PROPER ID, YOUR DEPOSIT WILL NOT BE REFUNDED.

*ALL IDs MUST BE PRESENT, NO PHOTOCOPIES/PICTURES ETC

Please feel free to call/email and verify that what you have is going to work.

Can I get pierced with my own jewelry?

We do not pierce with jewelry from outside of the shop because we can’t guarantee the quality of it and that is a huge part of a successful heal. We only carry the best quality, implant grade body jewelry available in the industry from companies such as BVLA, Anatometal, Industrial Strength, LeRoi, Maya, Tawapa, and more. All of the jewelry we carries a lifetime guarantee on defects.

What if I just need to grab something quickly and don’t need to be shown jewelry?

For situations like this, we are offering curbside pickup during business hours. Please see “curbside pickup” above.

How long do I have to wait to go swimming?

Healing piercings should not be submerged in any kind of outside water (pools, lake, hot tubs, oceans) until you are through the full healing time (see your aftercare email for healing time of your piercing).

What can I expect from Black Diamond in the near future?

As you know, the world is going through some difficult times and it’s making it necessary to totally change the way business is done for just about everyone. We have been primarily a walk-in piercing establishment since we opened our doors in 2008, and unfortunately, for the foreseeable future, that will not be an option. I have no doubt there will be a learning curve for all of us, and that policies will change as the reopening phases go on, so please check this page frequently for updates. We need to be very strict about how many people are in the shop at one time, so will be operating by appointment only and will not allowing any extra people in the shop except the person who has the appointment. Please read the entire policy page BEFORE booking an appointment. 

Do I need an ID to get pierced?

YES. (please see FAQs above for acceptable IDs)

What if my parent is signing for me? Do I still need an ID?

YES. (please see FAQs above for acceptable IDs)

Is body jewelry returnable?

All sales of body jewelry are final and cannot be returned or exchanged.

Thanks you all for your patience and understanding during these stressful times. We look forward to seeing you soon!

Please check this page for updates and policy changes and the reopening phases continue.