Shop Policies & faqs
Please read the entire shop policy/faq page before coming in for your appointment. Failure to do so may result in the loss of your appointment deposit if you show up unprepared.
*We do not accept walk ins for any piercing services, or jewelry sales. Please click the “appointment” Tab for instructions on booking an appointment and for all appointment related policies.
*REGARDLESS OF YOUR VACCINATION STATUS, WE WILL STILL BE REQUIRING THAT MASKS BE WORN IN THE COMMON AREAS OF THE SHOP*
*We ARE currently offering nostril and septum piercings and jewelry changes, but NOT offering and lip or oral piercings.
*If you are verbally abusive to the staff, you will be immediately asked to leave, and your deposit will not be refunded.
*EVERYONE needs a valid government issued photo ID to get pierced, including ALL minors. Minors may only be signed for by their parent or legal guardian and must provide proof of parentage. NO exceptions (please see below for details).
*All sales of body jewelry are final, and cannot be returned or exchanged after it leaves the studio. If you are having an issue with jewelry purchased here, please contact the shop and we will see what we can do to help.
*You can cancel your appointment without loss of deposit up to 24 hours beforehand.
*If the shop is closed due to inclement weather on the day of your appointment you will be contacted to reschedule your appointment well beforehand.
How old do you have to be to get pierced at Black Diamond?
We pierce ear lobes as young as 7 years old.
All other body piercings have a minimum age of 16 (including cartilage piercings)
Minors must be accompanied by a parent/legal guardian.
You must be 18 years old to sign for yourself.
All genital and nipple piercings, client MUST be 18 years old and sign for themselves.
Everyone must bring valid, government issued, photo ID if they’re getting a piercing.
What forms of ID can I use?
We can only accept ORIGINAL (no photocopies) state/government issued photo IDs. Acceptable IDs are;
*Valid Driver’s license
*Valid DMV non-driver ID card
*The Original, unaltered birth certificate WITH non-state issued photo ID (such as school ID)
*PHOTOCOPIES WILL NOT BE ACCEPTED.
*Expired IDs will NOT be accepted.
*A school ID by itself is NOT acceptable ID. It MUST be accompanied by the original birth certificate.
*FOR MINORS- BOTH parent and child MUST present ID. *** If names do not match then you must bring connecting paperwork (marriage/divorce/name change documents)***.
Minors 16 and up MUST have a photo ID (see above)
Minors ages 7-15 may use just their birth certificate (lobe piercing only)
*IF YOU SHOW UP TO YOUR APPOINTMENT WITHOUT PROPER ID, FOR YOU OR THE MINOR WE ARE PIERCING, YOUR DEPOSIT WILL NOT BE REFUNDED.
*ALL IDs MUST BE PRESENT, NO PHOTOCOPIES or PICTURES can or will be accepted.
*All forms of ID used will need to be photographed for our electronic release form.
Please feel free to call/email and verify that what you have is going to work.
Can I get pierced with my own jewelry?
We do not pierce with jewelry from outside of the shop because we can’t guarantee the quality of it and that is a huge part of a successful heal. We only carry the best quality, implant grade body jewelry available in the industry from companies such as BVLA, Anatometal, Industrial Strength, LeRoi, Maya, Tawapa, and more. All of the jewelry we carries comes with a lifetime guarantee on defects.
How much do your piercings cost?
Please see “Piercing” for a general list of Piercing/service fees and some examples of our piercers work.
How much does your jewelry cost?
Please see “Jewelry” link for a list of general jewelry prices ranges.
Why do I need an appointment “just” to buy jewelry?
Black Diamond is a private, appointment-only studio. You cannot shop for jewelry unassisted here, since body jewelry often involves sizing, and not all jewelry will work for all piercings, even something as “simple” as a nostril or cartilage piercing. All appointments booked will be given the full attention of their piercer for their entire appointment time, and this leaves no room for walk ins. Since our jewelry is 100% non-refundable once it leaves the shop, we must be certain you were sized appropriately and were asked all relevant questions before purchase.
What if I just need to grab something quickly and don’t need to be shown jewelry or sized for anything?
For situations like this, we are offering curbside pickup during business hours, which will need to be set up through the appointment desk first. Please see “curbside pickup” in the “appointments” section. Unfortunately, if you need any assistance whatsoever with sizing, browsing, or jewelry changes, this will not be an option, and we ask that you please book an appointment.
How long do I have to wait to go swimming?
Healing piercings should not be submerged in any kind of outside water (pools, lake, hot tubs, oceans) until you are through the full healing time (see your aftercare email for healing time of your piercing).
What if I need to remove my jewelry while it’s healing?
Healing piercings, or piercings within the first year of the maximum healing time, rarely stay open without jewelry in them. We do sell retainers, which are glass plugs to hold the hole open in cases you need to not have metal in, but they are not recommended for sports. Please consider these factors before booking an appointment, deposits are not refundable once you arrive for your appointment, or within 24 hours prior.
Can I get pierced if I’m currently pregnant or nursing?
Unfortunately, no, you must wait until after giving birth and after you’ve stopped nursing to get a piercing done safely. These terms are dictated by our insurance.
Do you accept walk ins?
No, we do NOT accept walk ins for any piercings OR jewelry sales.
Do I need an ID to get pierced?
YES. (please see above for acceptable IDs)
What if my parent is signing for me? Do I still need an ID?
YES. (please see above for acceptable IDs)
Is body jewelry returnable?
All sales of body jewelry are final and cannot be returned or exchanged. If you are having an issue with a piece of jewelry purchased here, please contact Georgina through the contact page on this website.
Do you sell gift cards?
Yes! We sell gift cards year round in any amount. Since we do not accept walk ins, we prefer if your order your gift card through the appointment desk (see contact info under “Appointments” link) and have it shipped or arrange a curbside pickup. You can also always add one to your purchase at the time of an appointment as well.. Gift cards are NOT refundable or redeemable for cash, so please read through our appointment and shop policies before purchasing one.
What if I need to cancel an appointment I booked?
If you need to reschedule an appointment, please call the shop and leave a message or email the appointment desk directly. For cancellation, go to your confirmation email and hit “cancel” OR contact the appointment desk directly. You can cancel an appointment without losing your deposit if you give us at least 24 hours notice. Deposits are forfeit for no-call, no-shows.
Thanks you all for your patience and understanding during these stressful times. We look forward to seeing you soon!
Please check this page for updates and policy changes. UPDATED 01/25/22