Shop Policies

UPDATED 06/10/21

Please read the entire shop policy page before coming in for your appointment. Failure to do so may result in the loss of your appointment deposit if you show up unprepared. THIS ESPECIALLY INCLUDES PROPER ID FOR MINORS. We have had a lot of problems with teenagers not bringing their ID.

*REGARDLESS OF YOUR VACCINATION STATUS, WE WILL STILL BE REQUIRING THAT MASKS BE WORN IN THE SHOP* We have a lot of clients under the age for vaccine eligibility. If you refuse to wear a mask, you will be denied entry, and your deposit will be forfeited. If you are coming in for a nostril or septum piercing, we will still be requiring masks in the common areas of the shop.

*If you are verbally abusive to the staff, you will be immediately asked to leave, and your deposit will not be refunded.

*YOU MUST BE 18 YEARS OLD TO BOOK AN APPOINTMENT.

GENERAL INFORMATION:

*ABSOLUTELY EVERYTHING WILL REQUIRE AN APPOINTMENT, including jewelry sales. You can call the shop anytime (***PLEASE LEAVE A MESSAGE IF WE DON’T ANSWER*** we are generally unable to take calls as they come in but will call you back as soon as we are free) or email us at INFO@BLACKDIAMONDBODYPIERCING.COM to book an appointment. You can also reach this email by filling out the “contact” page.

*We will still be requiring masks in the studio whether you are fully vaccinated or not. No exceptions. Even for those getting a nostril or septum piercing, masks will still be required in the common areas of the shop at all times and may only be removed in the piercing room.

*EVERYONE needs a valid government issued photo ID to get pierced, including all minors. NO exceptions.

*Appointments are only for one person at a time, so please do not bring anyone extra to your appointment with you (unless you are a minor*, in which case bring only one parent-the parent signing for you). This includes small children; If they do not have an appointment, then they are not permitted to be in the studio.

*We ARE allowing 2 people to book appointments at the same time if they’d like to come together. You MUST be able to arrive at the same time, so that we can combine intake as well as jewelry selection. If one of you is late, we may not have the time to perform both piercings. If that happens, the late person’s deposit is forfeit. This must be booked ahead of time as 2 people, please do not bring anyone with you who does not have an appointment.

*Appointments are NOT transferrable to other people, unless a previous arrangement has been made with us ahead of time.

*Our current appointment hours are TUES-SAT 11am-7pm. We do not accept walk ins.

*All appointment deposits are non-refundable (you can cancel your appointment without loss of deposit up to 24 hours beforehand). If you do not show up, are more than 5 minutes late, or show up without adequate ID*, your deposit will not be refunded. If you cancel or reschedule your appointment with less than 24 hours notice, your deposit will not be refunded or transferred. If you, for some reason, run out of time because you cannot decide on jewelry in the time allotted, your deposit will be transferred to a shop gift card for future use, but will not be refunded. We are working on an extremely limited and tight schedule, so we must be strict about our policies. We appreciate your cooperation.

*see FAQs below for acceptable forms of ID.

*Upon arrival for your appointment, you do not need to call the shop. We book all of our appointments to stagger arrival times (which is why it is SO important for you to show up on time- please see below for details). Just come to the door and our greeter will be there to verify your appointment and get you signed in for your piercing, or assist you with your curbside pickup (please see “curbside pickup for details).

PIERCING AND INSERT SERVICES:

*Everyone getting pierced, including minors, needs a government issued photo ID (see FAQs below for acceptable IDs). All forms of ID used will need to be photographed and uploaded to our private release form database.

*PLEASE BOOK AN APPOINTMENT TIME THAT ALLOWS YOU TO ARRIVE AT LEAST 5 MINUTES EARLY FOR PAPERWORK AND TIME TO PARK. See above for appointment booking instructions.

*If you are coming in to have us remove a piece of jewelry, or downsize a post (no new jewelry), you DO NOT need to arrive early since there is no paperwork or browsing of jewelry needed.

*For the time being, we will NOT be offering piercings or jewelry changes for any oral piercings.  We will update this page with any and all policy changes. Feel free to contact us for jewelry sizing through email and a jewelry appointment.

*ALL services (piercing, inserts, removals) are BY APPOINTMENT ONLY. The appointment link at the top of the page has a “services” section which will allow you to read detailed descriptions of what services, as well as the piercing cost and the jewelry starting prices for each piercing. The piercing fee and jewelry cost are separate, no jewelry is included in our service fees. You can also add your information to the customer base. ***We are aware that the system says we are not booking online appointments*** This is because we must be able to stagger arrivals, so we must book the appointments for you. See above for info on booking appointments.

*You CANNOT add extra services to your visit AFTER the appointment is booked and finalized. We book specific amounts of time for piercing appointments, and it will not allow extra time for other services OR extra time for more jewelry browsing if not mentioned during your conversation with the appointment desk. If you decide you’d like more than what you booked for originally, please call the shop ASAP and we can check to see if we have enough time in the schedule to extend your appointment in order to accommodate a second piercing or a jewelry change.

*Appointments are only for one person at a time, so please do not bring anyone to your appointment with you, unless you are a minor*, in which case bring only one parent (the parent signing for you).

*MINORS please see FAQs below for acceptable forms of ID. YES YOU NEED ID TOO.

* You may not use any sort of numbing agent prior to getting pierced. They can cause a ton of complications, and we will not take responsibility for that. If you show up to your appointment with numbing cream on your skin, on the area you were to get pierced, you will not receive a piercing, and your deposit will be forfeit.

JEWELRY SALES:

*Jewelry sales are also BY APPOINTMENT ONLY (see “curbside pickup” for other options). You do not need to arrive early for jewelry appointments, as there is no paperwork to fill out, but PLEASE be one time.

*WE CANNOT SIZE YOU FOR NOSE JEWELRY IN THE WAITING AREA. This is why we need you to book an appointment; it will need to be sized by a piercer in the piercing room. All oral piercings will still need to be sized by email consult until further notice. Please email our appointment email (see above) for consultation instructions. 

*Appointments are only for one person at a time, so please do not bring anyone to your appointment with you, unless you are a minor, then you can bring one parent. We cannot allow extra people to come in, so please, do not bring any other kids or family members to your appointment.

*The cost of your visit will be entirely determined by what you decide to purchase. Your appointment deposit will be deducted from your purchase or added to your order deposit.

PIERCING TROUBLESHOOTING/CHECK UPS:

*If you need a piercer to troubleshoot a piercing or need a piercing check up please email our appointment email (you can just fill out the contact form). Include as much info and clear photos when possible. We must limit the amount of people in the shop, so for the time being, all checkups/troubleshooting will be done virtually, unless we determine after emails that you need to be seen in person. 

CURBSIDE PICKUP:

*Curbside pickup is great if you just need a saline, or want to pick up a piece of jewelry. Please note, we can only do curbside pickup for jewelry if you know exactly what you need. If you need to be sized, or need to browse first, please book an insert appointment. For for oral piercings, this isn’t an option at the moment, please email us through the appointment email (see above) and we will do our best to size help you.

*Pickup times are Tuesday-Saturday 11:30am to 6:30pm.

*All curbside pickup orders must be set up and confirmed before your arrival, and we cannot always offer same day pickup, so please send inquiries for the following day pickup. THERE IS NO SAME DAY CURBSIDE PICKUP AVAILABLE ON SATURDAYS.

JEWELRY ORDERS:

If you are looking for something new and/or custom for your healed piercing, we can set up a quote and/or special order through email! Just email Georgina through the contact page, and put special order in the subject line.

FAQS

How old do you have to be to get pierced at Black Diamond?

We pierce ear lobes as young as 7 years old.

All other body piercings have a minimum age of 16 (including cartilage piercings) with parent/legal guardian, or 18 years old to sign for yourself.

All genital and nipple piercings, client MUST be 18 years old and sign for themselves.

Everyone must bring valid, government issued, photo ID if they’re getting a piercing.

What forms of ID can I use?

We can only accept ORIGINAL (no photocopies) state/government issued photo IDs. Acceptable IDs are;

*Valid Passport

*Valid Driver’s license

*Valid DMV non-driver ID card

*Original copy of birth certificate WITH non-state issued photo ID (such as school ID)

*NO PHOTOCOPIES WILL BE ACCEPTED.

*Expired IDs will be accepted.

*A school ID by itself is NOT acceptable ID. It MUST be accompanied by the original birth certificate.

*For minors- BOTH parent and child MUST present ID. Minors under 16 may just bring their ORIGINAL birth certificate along with their parent /legal guardian and their photo ID. If names do not match, or your child is adopted, then you must bring connecting paperwork (marriage/divorce/name change documents).

*IF YOU SHOW UP TO YOUR APPOINTMENT WITHOUT PROPER ID, YOUR DEPOSIT WILL NOT BE REFUNDED.

*ALL IDs MUST BE PRESENT, NO PHOTOCOPIES or PICTURES can or will be accepted.

*All forms of ID used will need to be photographed for our electronic release form.

Please feel free to call/email and verify that what you have is going to work.

Can I get pierced with my own jewelry?

We do not pierce with jewelry from outside of the shop because we can’t guarantee the quality of it and that is a huge part of a successful heal. We only carry the best quality, implant grade body jewelry available in the industry from companies such as BVLA, Anatometal, Industrial Strength, LeRoi, Maya, Tawapa, and more. All of the jewelry we carries a lifetime guarantee on defects.

How much does your jewelry cost?

The cost of jewelry will vary from piercing to piercing and depending on some general price ranges. Price ranges are per piece NOT per pair. (prices do NOT include service fees). See below for some common price ranges.

Lobe or most cartilage piercings (done with flat back stud style jewelry):

-$35 for plain titanium

-$40-$55 for gem and opal options

-$115 and up for fancier titanium, like gem clusters

-14K gold options will start at $80-$100 and up

Daith (done with ring style jewelry):

-$20 for simple implant grade steel or niobium

-$50-$150 for more decorative steel or niobium

-14K gold options start around $150 and up

Industrial:

-$45 for simple titanium barbell

-$85 and up for titanium double gem options

-$300 and up for 14K gold options

Navel:

-$45 for simple titanium curved barbell

-$70 and up for titanium single gem (one side) curved barbell

-$85 and up for titanium double gem options

-$300 and up for 14K gold options

Nipple:

-$45 for simple titanium barbell

-$85 and up for titanium double gem options

-$300 and up for 14K gold options

What if I just need to grab something quickly and don’t need to be shown jewelry or sized for any jewelry?

For situations like this, we are offering curbside pickup during business hours. Please see “curbside pickup” above.

How long do I have to wait to go swimming?

Healing piercings should not be submerged in any kind of outside water (pools, lake, hot tubs, oceans) until you are through the full healing time (see your aftercare email for healing time of your piercing).

Can I get pierced if I’m currently pregnant or nursing?

Unfortunately, no, you must wait until after giving birth and after you’ve stopped nursing to get a piercing done safely.

What can I expect from Black Diamond in the near future?

As you know, the world is going through some difficult times and it’s making it necessary to totally change the way business is done for just about everyone. We have been primarily a walk-in piercing establishment since we opened our doors in 2008, and unfortunately, for the foreseeable future, that will not be an option. I have no doubt there will be a learning curve for all of us, and that policies will change so please check this page frequently for updates. We have decided to STAY appointment only in the future. Please read the entire policy page BEFORE booking an appointment. 

Do I need an ID to get pierced?

YES. (please see FAQs above for acceptable IDs)

What if my parent is signing for me? Do I still need an ID?

YES. (please see FAQs above for acceptable IDs)

Is body jewelry returnable?

All sales of body jewelry are final and cannot be returned or exchanged. If you are having an issue with a piece of jewelry purchased here, please contact Georgina through the contact page on this website.

What if I need to cancel an appointment I booked?

If you need to cancel or reschedule an appointment, please call the shop and leave a message or email the appointment desk directly at BlackdiamondCTHelp@gmail.com. You can cancel an appointment without losing your deposit if you give us at least 24 hours notice. Less than 24 hours notice, we can reschedule your appointment at no charge, but the deposit is no longer refundable. Deposits are fully forfeit for no-call, no-shows.

 

Thanks you all for your patience and understanding during these stressful times. We look forward to seeing you soon!

Please check this page for updates and policy changes.