Shop Policies & faqs
Please click the “appointment” Tab for instructions on booking an appointment and for all appointment related policies.
*We are by appointment only, and do not accept walk-ins for any piercings, jewelry change services, or jewelry purchases.
*We ARE currently offering ALL under the mask services; Masks are worn by our staff at all times, and not required for clients, but are encouraged.
*If you are verbally abusive to the staff, you will be immediately asked to leave, and your booking fee will not be refunded.
*EVERYONE needs a valid government issued photo ID to get pierced, including ALL minors. Minors may only be signed for by their parent or legal guardian and must provide proof of parentage. NO exceptions (please see below for details).
*All sales of body jewelry are final, and jewelry cannot be returned or exchanged after it leaves the studio. If you are having an issue with jewelry purchased here, please contact the shop and we will see what we can do to help.
*We will not pierce anyone who arrives for their appointment who is under the influence of drugs or alcohol.
*We will not pierce anyone who has applied numbing cream to the area we are going to pierce. These can cause a lot of complications that we are not comfortable chancing and it also goes against our insurance.
*If the shop is closed due to inclement weather on the day of your appointment you will be contacted to reschedule your appointment well beforehand. If you are unable to reschedule, we will refund your booking fee.
How old do you have to be to get pierced at Black Diamond?
We pierce ear lobes as young as 7 years old.
All other body piercings have a minimum age of 16 (including cartilage piercings)
Minors must be accompanied by a parent/legal guardian.
You must be 18 years old to sign for yourself.
All genital and nipple piercings, client MUST be 18 years old and sign for themselves.
Everyone must bring valid, government issued, photo ID if they’re getting a piercing.
What forms of ID can I use?
We can only accept ORIGINAL (no photocopies) state/government issued photo IDs. Acceptable IDs are;
*Valid Driver’s license
*Valid DMV non-driver ID card
*The Original, unaltered birth certificate WITH non-state issued photo ID (such as school ID)
*PHOTOCOPIES WILL NOT BE ACCEPTED.
*Expired IDs will NOT be accepted.
*A school ID by itself is NOT acceptable ID. It MUST be accompanied by the original birth certificate.
***BOTH parent and child MUST present ID. *** If your names do not match then you must bring connecting paperwork (marriage/divorce/name change documents)***
***If you are the legal guardian of a minor and not the parent, you MUST bring your guardianship paperwork.***
Minors 16 and up MUST have a photo ID (see above)
Minors ages 7-15 may use just their birth certificate (lobe piercing only)
*IF YOU SHOW UP TO YOUR APPOINTMENT WITHOUT PROPER ID, FOR YOU OR THE MINOR WE ARE PIERCING, YOUR BOOKING FEE WILL NOT BE REFUNDED.
*ALL IDs MUST BE PRESENT, NO PHOTOCOPIES or PICTURES can or will be accepted.
*All forms of ID used will need to be photographed for our electronic release form.
Please feel free to call/email and verify that what you have is going to work.
Can I get pierced with my own jewelry?
We do not pierce with jewelry from outside of the shop because we can’t guarantee the quality of it and that is a huge part of a successful heal. We only carry the best quality, implant grade body jewelry available in the industry from companies such as BVLA, Anatometal, Industrial Strength, LeRoi, Maya, Tawapa, and more. All of the jewelry we carries comes with a lifetime guarantee on defects.
How much do your piercings cost?
Please see “Piercing” for a general list of Piercing/service fees and some examples of our piercers work.
How much does your jewelry cost?
Please see “Jewelry” for a list of general jewelry prices ranges.
Why do I need to book an appointment “just” to buy jewelry?
All appointments booked will be given the full attention of their piercer for their entire appointment time. Since our jewelry is 100% non-refundable once it leaves the shop, we must be certain you were sized appropriately and were asked all relevant questions before purchase. All sales of body jewelry are not refundable or exchangeable.
Why can’t I “just” buy body jewelry for someone else?
We do not book appointments for jewelry shopping if you are shopping for someone else for a few reasons. Piercing jewelry is NOT one-size-fits all, and there are a lot of sizing details that go into body jewelry. The person who you are buying jewelry for needs to be there with you, and we would prefer the person getting the service is the one who books the appointment, which must be done by them (see next FAQ). We don;t care who pays the booking fee, and everyone is welcome to bring a guest, so this is the best way to “treat” someone you love to body jewelry (or a gift card). Once body jewelry leaves the shop. it is not able to be refunded or exchanged, so unfortunately, if you guess wrong, we cannot take anything back. In the past, we have often had people tell us they are fine with that policy, buy the wrong jewelry, and still try to return it knowing we do not offer refunds. Due to these persistant issues in this specific situation, at this point we completely refrain from allowing bookings like this to occur.
Why can’t I book an appointment for someone else (other than my child)?
Since receiving a booking link to book an appointment requires a full text or email consutlation between the appointment desk and the piercee or person purchasing jewelry, we must speak directly to the person who is getting pierced or buying jewelry when booking. Doing our general consults before the appointment allow for more condensed and focused appointments instead of wasting shop time asking questions we could have already had the answers too. This makes for a much smoother appointment, and clients and piercers both go into the appointment well prepared with very few questions. Once the client goes to book the appointment, there is an intake form to read and agree to that must be read and checked off by the actual person getting the service. There are many factors that would cause a client to not be able to agree to these terms, and if it booked by someone else, they may be missed. Booking fees are not refundable, so we do our best to be sure nothing gets booked that should not get booked.
What if I just need to grab something quickly and don’t need to be shown jewelry or sized for anything?
We offer curbside pickup during business hours, which will need to be set up through the appointment desk first. Please see “curbside pickup” in the “appointments” section. You can also stop by as a walk-in, but booked appointments take priority, so you’ll have to wait until a jewelry counter is free and a someone qualified is free to assist you.
How long do I have to wait to go swimming?
Healing piercings should not be submerged chlorine for at least 6-8 weeks, or in any kind of outside water (lake, river, water par) until you are through the full healing time (see your aftercare email for healing time of your piercing).
What if I need to remove my jewelry while it’s healing?
Healing piercings, or piercings within the first year of the maximum healing time, rarely stay open without jewelry in them. We do sell retainers, which are glass plugs to hold the hole open in cases you need to not have metal in, but they are not recommended for sports. Please consider these factors before booking an appointment, deposits are not refundable once you arrive for your appointment, or within 24 hours prior.
Can I get pierced if I’m currently pregnant or nursing?
You cannot get pierced while you are pregnant, and you must wait until 3 months after giving birth. You cannot get nipple piercings if you are nursing, but other piercings are fine after the first 3 months.
Do I need an ID to get pierced?
YES. (please see above for acceptable IDs)
What if my parent is signing for me? Do I still need an ID?
YES. (please see above for acceptable IDs)
Is body jewelry returnable?
No. All sales of body jewelry are final and cannot be returned or exchanged. If you are having an issue with a piece of jewelry purchased here, please contact the shop.
Do you sell gift cards?
Yes! We sell gift cards year round in any amount. You can stop by for one, or order your gift card through the appointment desk (see contact info under “Appointments” link) and have it shipped. Gift cards are NOT refundable or redeemable for cash, so please read through our appointment and shop policies before purchasing one.
***WE DO NOT OFFER ONLINE GIFTCARDS OR SELL GIFTCARDS THROUGH THIRD PARTY SELLERS. BEWARE OF ONLINE SCAMS!!!***
What if I need to cancel an appointment I booked?
If you need to reschedule or cancel an appointment, go to your confirmation email and hit “change/cancel” OR contact the appointment desk directly through email or text. You can cancel an appointment without losing your booking fee if you give us at least 24 hours notice. Booking fees are forfeit for no-call, no-shows.
If you have an emergency the day of your appointment, PLEASE TEXT THE APPOINTMENT DESK ASAP AT 860-943-4926