We primarily operate by appointment to ensure the best service, but we do accept walk-ins when availability allows.

• Walk-in hours are Monday- Saturday 11:00am to 6:15 pm (except daily staff break from 3:00-3:45pm).
• Walk-ins are on a first come first served basis, so there may be a wait even if we do have room in the schedule.

Appointments take priority, and walk ins may not be able to be seen if we are fully booked.

We do not take minors as walk ins, please text or email us to set up an appointment. See ” booking appoitnments for minors” on the appointments and policies page for information needed to book an appointment.

If you need help changing jewelry or are looking for a piercing, we highly recommend booking an appointment.

• Earlobes: 7 years old+ (with parent in person to sign)
• All ear piercings OTHER  THAN lobes, facial piercings, all oral piercings OTHER THAN tongues and navel piercings: 16 years old+ (with parent in person to sign)
• All nipple, tongue, genital, and surface piercings: 18 years old + only

Minors must have a parent or legal guardian present with valid identification. (see below for ID info). Please see the “appointments and policies page” for details on booking an appointment for a minor.

For Clients that are 18 year old or older (18+)
We can only accept one of the following ORIGINAL (no photocopies) state or government issued photo IDs.

• *Valid Passport
• *Valid Driver’s license
• *Valid DMV non-driver ID card
• *Original, unaltered birth certificate WITH non-state issued photo ID (such as school ID)

*FOR MINORS-
BOTH parent and child MUST present ID
Parent: see above

*** If your names do not match then you must bring connecting paperwork (marriage/divorce/name change documents)*** If you are the legal guardian of a minor and not the parent, you MUST bring your guardianship paperwork.***

Minors ages 7-15 may use just their birth certificate (lobe piercing only)
Minors 16 and up MUST have an accepted state or government issued photo ID (see above)

• *Expired IDs will NOT be accepted.
• *A school ID by itself is NOT acceptable ID. It MUST be accompanied by the original birth certificate.
• *ALL IDs MUST BE PRESENT, NO PHOTOCOPIES or PICTURES can or will be accepted.
• *All forms of ID used will need to be photographed for our electronic release form.

If you are looking to book to come in with another person and you are BOTH OVER 18 please each book SEPARATE back to back* appointments and select the same piercer (do not select “Any Available”) and book appointments one after the other.

All appointments should be booked by the person getting pierced and under their contact information regardless of who pays the booking fee for the appointment

*Please note how long each appointment is, times vary

We accept cash, debit, apple pay, Venmo, and all major credit cards.

Prices listed below are for ONE service, and DO NOT include cost of jewelry***

• Jewelry change $20 (+$10 for each additional)
• All Ear, Facial, Oral and Basic Body Piercings (including surface anchors) $50
• All Surface Barbell and Genital Piercings $75

Jewelry cost is a separate fee than the piercing or jewelry change fee and cost varies greatly depending in the piercing you are getting, as well as what jewelry you select. Please visit the “Jewelry” page for mor detailed information about the jewelry we carry aa well as jewelry price ranges listed by piercing.

All appointments booked will be given the full attention of their piercer for their entire appointment time so if you have a lot of questions, do not want to wait, and want to have more time to browse, we highly recommend an appointment for “Jewelry Selection”

• Walk ins are generally possible for jewelry purchases if you do not need help changing the jewelry, as long as you come during walk in hours (see above) but you will need to wait for the jewelry counter area and a piercer to be free to assist you.
• Remember that body jewelry sizes for piercings are not universal and all sales of body jewelry are not refundable or exchangeable once they leave the shop. A quick consultation with  piercer is genrally necessary, counter staff are not all trained to sell jewelry.

Yes! We sell gift cards all year round in any amount. You can stop by for one, or order your gift card through our webstore and have it shipped OR pick up in store!

• Gift cards are NOT refundable or redeemable for cash, so please read through our appointment policies before purchasing one.
• Gift cards CANNOT be used online to book an appointment, only for in-shop purchases.

If you need to reschedule or cancel an appointment-

• Go to your confirmation email and hit “change/cancel” and follow the prompts OR contact the appointment desk directly through email or text. You can cancel an appointment without losing your booking fee if you give us at least 24 hours notice.
• Booking fees are forfeit for no-call, no-shows. If you have an emergency the day of your appointment and will be late or need to reschedule, PLEASE TEXT THE APPOINTMENT DESK ASAP

Please utilize street parking on Park Rd and surrounding side streets when visiting the shop for your appointment. Our private back lot is for the building tenants and is not for shop use.

After we reopened as an appointment-based studio after the Covid lockdown, we returned to a different world. Our previous model of “just come in” no longer worked, and our phones were literally ringing off the hook for weeks straight. We couldn’t keep up with the questions, our line was busy all the time, and it was very overwhelming for our small staff.

Once we switched over to text and email, we were able to not only keep up with messages and questions, we can also keep track of past conversations, jewelry orders, healing issues, and help multiple people at the same time while still assiting in shop clients. It has also allowed us to see the most commonly asked questions and issues, which has helped us to build this amazing website! This is the only way our small staff can keep up with it all, and we truly appreciate your understanding and patience!

As long as you were pierced here, if you just want a shorter post you can book a “Jewelry Change OR Downsize OR Removal (NO shopping)” appointment under “Jewelry Changes and Jewelry Shopping”

If you’d like a new design on the front as well, or you were not pierced here and do not have compatible jewelry, please book the longer “Jewelry Change 1-3 (WITH shopping)” or “Jewelry Change 4+” instead depeding on the number of piercings beings changed.

No, you cannot get pierced while you are pregnant, and you must wait until 3 months after giving birth. You cannot get nipple piercings if you are nursing, but other piercings are fine after the first 3 months.

No, we do not use numbing agents, or allow the use of them before arrival for your appointment because it restricts blood flow to the area, distorting the tissue, so we cannot guarantee the placement will be correct or straight once it wears off.
Topical numbing cream is also not meant to come in contact with the blood stream, and can cause serious reactions if it does.

No, we generally do not insert or pierce using jewelry purchased from outside of our shop since we cannot guarantee the quality of it.

• If you are able to confirm that the jewelry you have is from a company that we work with, we may be able to use it. please text the appointment desk to see if we will be able to make an exception
• If you would like to use a piece of jewelry purchased here by you for a new piercing, please text the appointment desk to verify it will work for the new piercing.
• IF we confirm we can use it, you may still need to buy a new post, and we would need you to you drop off the jewelry for reprocessing a minimum of 72 hours in advance of the piercing appointment. You can stop by to drop it off Monday- Saturday 11am-6:15pm.
• Please do not drop off jewelry until your appointment is booked and send us a text here when you’re dropping it off. Please make sure you bring your jewelry in a sealed plastic bag or container that you do not want back
• The cost of reprocessing jewelry is $20 for the first piece of jewelry and $10 for each additional piece which would be paid at the time of the appointment.

The most piercings we recommend healing at one time is 3-4 piercings. If you are getting all cartilage piercings, they should be kept to one side to ensure best possible healing.

For the majority of piercings, we pierce with flat back studs, curved barbells, or barbells, depending on the piercing. This is because rings have a lot more movement to them and we’ve found that the likelihood of irritation bumps increases with that style of jewelry, especially since they cannot be tight fitting when in a fresh or healing piercing. We do NOT use butterfly back studs for ear piercings.

Once the piercing is well healed we can take a look at it and let you know if it is ready for a ring. See “aftercare” for healing times. See “Jewelry” for more information on jewelry options listed by piercing, including price ranges.

Generally, for piercings done with barbells, and flat back studs the “ends” or “top” can be changed at any time, and extra length on posts can be downsized, but jewelry should be changed by a piercer if it is during the healing time (see “aftercare”). The style of jewelry should not be changed (flat back stud to ring for example) until your piercing is fully healed and free of issues like irritation bumps.

We use primarily flat back stud style jewelry for all ear piercings, both kids and adults.

• The backings are smooth and sit flush against the skin without butterfly backs to catch on things, and the fronts are interchangeable, so you can always just replace a piece (longer/shorter post, new top etc).
• The posts we use are implant grade titanium, which is the best metal to heal with. Gold posts are also available at an additional cost, but generally recommended after downsizing (see “Aftercare”)
• The fronts can be titanium as well or 14-18K gold. This design also allows us to fit any area to allow for swelling, then downsize to a perfect fit for long term wear.

Yes!  Besides our age minimums for certain piercings, and not offering an anatomy dependent piercing if you DO NOT have the anatomy, we also do not offer piercings that are consistenly problematic, and can cause long term damage such as:

• Tongue web, smiley or frownie piercings
• ANY horizontal tongue piercing
• ANY horizonatal lip piercing
• Surface piercings in high traffic areas like hands etc…
• Cheek piercings. While these can absolutely be done safely, they are extememely high maintenance and we have agreed as a shop to not offer them anymore

Unfortunately, not without potentially losing the piercing.

• Removing jewelry too soon can cause the piercing to close quickly and even healed piercing do not stay open for long.
• If you need to remove it short term, you can get a retainer. Healing piercings, or piercings within the first year of the maximum healing time, rarely stay open without jewelry in them.
• We do sell retainers, which are glass plugs to hold the hole open in cases you need to not have metal in, but they are not recommended for sports. Please consider these factors before booking an appointment
• Please follow regular booking procedures if you need a retainer.

Healing piercings should not be submerged chlorine for at least 6-8 weeks, or in any kind of outside water (lake, river, water par) until you are through the full healing time. See “Aftercare” for general healing times of piercings.

Please visit our “Aftercare” page for general dos and don’t as well as downloadable care sheets

See our “aftercare” page for average healing time and cleaning instructions including downloadable care sheets!

Since we are not medical professionals, we cannot diagnose infections, so if you are concerned it is an infection, please seek medical advice.

A more common occurance is just general irritation. Ask yourself the following questions-

• Did you get pierced at a professional studio that uses high quality jewelry? If the answer is no, it may be a jewelry quality issue.
• Have you removed or changed the jewelry recently? If the answer is yes,and the piercing was previously fine, it may be a jewelry quality issue.
• Does my piercing have extra length on the post that gets caught and leaned on often? If the answer is yes, this could be the cause of the irritation. See the Aftercare page for more about “Downsizing”.
• Have you bumped, snagged, hit, slept on, or gotten any beauty products in the piercing recently? If the answer is yes, your piercing may just be reacting to the trauma.
• How often are you cleaning it? If your answer is “I don’t”, regardless of the age of the piercing, this could be the cause of the irritation. Dead skin from in and around trhe piercing can build up and cause lots of different propblems.
• What do you clean you piercing with? If the answer is anything except wound wash saline or warm water (see our Aftercare page for more details), this could be the cause of the irritation. See the Aftercare page for more specific cleaning information and downloadable care sheets.
• Do you specifically dry your piercing off after cleaning and showers? If the answer is no, or you’re  not sure, ask yourself if your piercing seems raw and “wet”. If the answer is yes, moisture may be the cause of the irritation.
• Have you noticed you roll onto the piercing when sleeping? If the answer is yes, excess pressure could be the cause of the irritation.

If any of these questions helped you figure why your piercing may be irritated, most of these situations can be solved by getting better quality jewelry in your piercing, being more gentle with it, focusing on gentle cleaning twice a day, and making sure you’re drying off your piercing more thoroughly.

Please see the next question about irritation bumos, and our aftercare page for healing times, DOs and DON’Ts, cleaning instructions, and downloadable care sheets! You can also text us with questions and send photos if needed.

***IF NONE OF THIS SOUNDS FAMILIAR, AND YOU ARE CONCERNED IT MAY BE INFECTED PLEASE SEE A DOCTOR ASAP***

“Irritation bumps” are often caused by too much movement and pressure, and moisture. Not downsizing long posts is the most common reason for irritation bumps.

First, see “What do I do if I think my piercing is infected?” above. As long as you don’t think you have an infection, and the jewelry quality isn’t the issue, you can try hot compresses. They are a simple, universal, gentle way to drain extra fluid. Be sure you are still following proper aftercare (see our Aftercare page) and add them to your 2x a day cleanings.

• For the compress, run hot water over a clean paper towel, shower temperature; very warm, but not hot enough to burn the skin.
• You then hold the wet paper towel on the piercing for 5-10 minutes with light but firm pressure.
• Once you are done, be sure to thoroughly dry the area with a clean, dry paper towel or gauze so that moisture does not stay there.
• You want that area to be dry when not cleaning or doing the compress. With lobes and other ear piercings, it is also important to make sure that wet hair is not being tucked behind the ears as well.

Downsizing posts should be delayed if you currently have an irritation bump. Do hot compresses and once it has subsided, make an appointment for a shorter post ASAP.